Refund policy

We offer a 3-Day Checking Warranty to ensure your toys arrive in working condition.

Checking Warranty

Report damaged, defective, or missing items within 3 days of delivery.
An unboxing video and clear photos must be sent via WhatsApp at 03094934136 within 48 hours of receiving your package.
Claims without proof or reported after 3 days will not be accepted.

Returns & Exchanges

Once approved, return the item in its original condition to:

Toy Network Warehouse
House #69a, St #2, Hajvery Housing Scheme, Harbanspora, Lahore

Return Shipping & Refunds

Return courier charges are paid by the customer.
For orders originally eligible for free delivery, Rs. 200 may be deducted from the refund as a one-way delivery fee.
Refunds are processed within 48–72 hours after inspection via Bank Transfer, JazzCash, or EasyPaisa.

Non-Refundable Cases

Minor color differences caused by lighting or screen settings.
Outer packaging damage during delivery, if the toy remains undamaged and functional.
Damage caused by misuse, water exposure (unless specified), drops, or incorrect battery insertion.

Important: Keep the original packaging intact. Do not apply tape, stickers, or writing directly to the manufacturer's box when returning an item.